Am I eligible to use the Financial Ombudsman Service (FOS)?

  • In the first instance of any concerns that you may have with the Company please contact our customer services team at so that we can investigate your complaint fully. Please ensure that you include all of the following information: your full name and address, your investment details, what has happened / gone wrong, and how you would like us to put it right. A member of the team will acknowledge receipt of your email and will investigate the matter thoroughly before responding fully within five working days. In the event you feel that we have not resolved your concern satisfactorily, you may be entitled to complain directly about Absolute, the operator of the platform, or the IFISA Plan Manager (which has approved the Memorandum) for the purpose of FSMA 2000), the operator of the Client Account, directly to the Financial Ombudsman Service. For more detail on the Ombudsman and their eligibility criteria see their website.

Who is responsible for making interest payments to me?

Absolute (or the IFISA Plan Manager on its behalf) is responsible for ensuring that interest is being paid to Bondholders. Interest payments are paid directly into the Bondholder’s Account.

Can I transfer my Bonds to someone else?

Bonds are non-readily realisable securities and while they are transferable there is no secondary market for these bonds.

Can I get my investment back early?

The Company is due to pay you a fixed rate of interest on the basis that, except in exceptional circumstances (see ‘What happens to my Bonds if I die?) your money stays invested for the whole of the agreed term.  There is no current secondary market for bonds.

There will be no early redemption permitted during the first 180 days following the Date of Issue. However, early redemption is allowable after this period with the following fees payable:

    • After the first 180 days but before the first annual anniversary – £200.00 and a forfeit of 30% of the Capital Value of the Bond
    • After the first annual anniversary but before the second annual anniversary – £100.00 and a forfeit of 15% of the Capital Value of the Bond
    • After the second annual anniversary no early redemption fee or penalty shall apply.
    • It is important that you understand that you are committing your money for the term of the Bond you select. This is also covered in the Risk Factors section.

Can Absolute prematurely redeem the Bonds?

Absolute has a right to redeem the Bonds prior to their Redemption subject to the payment of principal interest outstanding on the Bonds up to their Redemption Date.

What happens if I change my mind?

You have the right to cancel your investment account within 14 days after the date you receive an e-mail from the IFISA Plan Manager to confirm that you have had your ISA application accepted. After this, you generally cannot get your investment back until the end of the term (see Can I get my investment back early?). To cancel within the first 14 days, please email, telephone or write to the IFISA Plan Manager in accordance with the Absolute IFISA Terms and Conditions.

I have forgotten my password, what should I do?

You can request or your password to be reset from the Website.

How can I amend my account details?

You can do this on our personalised dashboard.

What happens to my Bonds if I die?

If you die while owning Bonds, your investment can be transferred to an authorised person acting on behalf of the estate. If you are acting on behalf of the estate of a deceased investor who owns Bonds, please email

Who can invest in the Bonds?

Individuals aged 18 or over or firms, trusts, and foundations based in the UK and other select overseas territories, except the USA. You must pass any anti-money-laundering and due diligence checks that we run and be one of the following types of Bondholders:

    • Existing clients of a financial advisor who is regulated by the Financial Conduct Authority
    • Persons who meet the criteria for being an elected professional client in accordance with the FCA’s Conduct of Business Rules (which are regulatory rules relating to investment advice) (“COBS”) 3.5;
    • Persons who qualify as certified high net worth individuals in accordance with COBS 4.7.7;
    • Persons who qualify as certified sophisticated Bondholders in accordance with COBS 4.7.7; Persons who confirm that they will only invest 10% of their net assets in non-readily realisable securities in accordance with COBS 4.7.10 (restricted Bondholders).

Only individuals aged 18 or over who are resident in the UK can invest in the Bonds through the Absolute ISA.

Am I protected under the Financial Services Compensation Scheme (FSCS)?

FSCS protection does not apply to the Bonds. Therefore, if the Company were to become insolvent or go out of business, holders of Bonds may lose all or part of their investment in the Bonds and no government or other body would be required to compensate them for such loss.

What are the risks of subscribing in the Bonds?

Please read fully and carefully consider our Risk Page and the section entitled Risk Factors in the Information Memorandum.

What fees does Absolute charge?

We do not charge initial or ongoing fees to investors. All other fees are detailed in the Information Memorandum.

How can I check how much I have invested in the Bonds?

Click on the ‘Sign in’ box in the top-right of the Website homepage. Sign in with your username and password (if you have forgotten your password, see ‘I have forgotten my password. What should I do?). The dashboard will show you how much you have invested. Here you can invest more, view important documents, and change your account details.

How much can I invest?

Any amount of Bonds can be purchased subject to a minimum per application of £2,000 until subscription limit is met.

How do I get started?

Register via the Website. This should take about five minutes. Start by clicking on the ‘Apply Now’ button on the home-page: First, enter your basic personal details (name, date of birth, email, mobile, address, and choose a password). Then select the investor type you are and read in full and agree to the Information Memorandum, Absolute IFISA Terms and Conditions and Privacy Policy, possibly providing further identification details if requested by the anti-money laundering requirements. Next, choose how much you want to invest. Pay (in Pound Sterling only), either by a one-off direct debit or bank transfer, both done immediately through our online system. You will then be able to access your personalised dashboard. As soon as you have finished this process, you will be sent an email with confirmation of your subscription for the Bonds. Within 14 days, a copy of your Bond certificate representing your holding of Bonds will be available to view and download in the drop down menu found on your dashboard page. We will remind you by email when it is ready.

How much interest can I expect, and when is interest paid?

The terms of the Bonds are set to pay interest at a fixed rate of 9.6% per annum. Interest will be calculated on a simple basis and paid to each Bondholder at the rate of 2.40% per quarter date (four times a year). A fee for the IFISA Plan Manager will be deducted from interest payments due to Bondholders. The fees payable are detailed in the Absolute IFISA Terms and Conditions.

Can I transfer funds from an existing Cash ISA or Stocks and Shares ISA into my IFISA?

Yes, in order to transfer the balance from existing cash or stocks and shares ISAs to the IFISA simply complete the Application, which can be found on the Website. The ISA manager we work with will then contact your existing ISA manager and send to you a document pack to review, sign and return in order to arrange the transfer on your behalf. You should also check with your current provider to determine if you will be charged any exit fees.

What is an IFISA?

The UK Government introduced the Innovative Finance ISA (IFISA) on 6th April 2016. This new type of ISA allows individuals to use some (or all) of their annual ISA investment allowance to invest int debentures such as Bonds, and then to receive any interest due tax-free. It is important to understand that with an IFISA your capital is at risk and it is important you read the associated risks with this investment in the relevant section of the website and the section entitles “Risk Factors” of the Information Memorandum. This document can be requested by emailing Absolute at

What are the Bonds?

The Bonds are non-readily realisable, fixed interest, transferable, debt instruments issued by Absolute. The Bonds allow Bondholders to lend money to Absolute in exchange for interest payments. The Bond is due to pay a fixed rate of interest that does not change over its life. The original full face value of each Bond is due to be returned 5 years after it is issued, unless previously redeemed.

Find Out More

Please complete the below form and click 'Apply Now' to complete your online application. Alternatively, hit 'Request a callback' and one of our representatives will be in touch shortly.

Prior to submitting your details you must read all of the content on this site including all risk warnings. If you have not already done, please following the link below.